Privacy Policy 

Effective Date: 7 August 2025

Introduction

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.

By using our website or engaging our services, you agree to the practices described in this Privacy Policy.

Who We Are

Vero Surveyors is an independent residential surveying practice providing professional property surveys and valuations throughout Bristol and the surrounding areas.

Our services include:

• RICS Level 2 Home Surveys
• RICS Level 3 Building Surveys
• Residential Property Valuations
• Probate Valuations
• Help to Buy and Shared Ownership Valuations

If you have any questions regarding this Privacy Policy or the way we process your data, please contact us using the details on our Contact page.

The Information We Collect

Depending on the services you request, we may collect:

Personal Information

• Name
• Postal address
• Email address
• Telephone number

Property Information

• Property address
• Estate agent details
• Property ownership information
• Survey and valuation reports
• Photographs taken during inspections

Financial Information

Where applicable, payment information required to process invoices or payments. Payment card details are processed securely by third-party payment providers and are not stored by Vero Surveyors.

Website Information

When you visit our website we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of your visit
• Website usage statistics

Communications

We may retain copies of emails, online enquiry forms, telephone conversations, quotations and other correspondence relating to our services.

How We Collect Your Information

We collect personal information:

• When you contact us by telephone or email
• When you complete a contact or quotation form on our website
• When you instruct us to carry out a survey or valuation
• From estate agents, solicitors, mortgage lenders or other professionals acting on your behalf
• Automatically through cookies and website analytics tools

How We Use Your Information

We only process your personal data where we have a lawful basis for doing so.

We use your information to:

• Respond to enquiries
• Provide quotations
• Arrange survey appointments
• Produce professional survey reports and valuations
• Process payments and invoices
• Communicate during the course of your instruction
• Improve our services and website
• Meet legal, regulatory and professional obligations
• Maintain business records
• Defend or establish legal claims where necessary

Lawful Basis for Processing

Depending on the circumstances, we process your personal data under one or more of the following lawful bases:

Contract

Where processing is necessary to provide the surveying or valuation services you have requested.

Legal Obligation

Where we are required to comply with legal, accounting or regulatory requirements.

Legitimate Interests

To respond to enquiries, improve our services, administer our business and maintain professional records.

Consent

Where you have given us permission, such as subscribing to marketing communications.

Marketing Communications

We will only send marketing communications where you have chosen to receive them or where permitted by law.

You may unsubscribe at any time using the link provided within emails or by contacting us directly.

We never sell or rent your personal information to third parties.

Sharing Your Information

We may share information where necessary with trusted third parties, including:

• IT support providers
• Website hosting providers
• Payment processors
• Professional advisers
• Solicitors
• Mortgage lenders
• Estate agents
• Regulatory authorities
• Government bodies where required by law

Any third parties who process information on our behalf are required to keep it secure and process it only in accordance with our instructions.

Data Security

We take appropriate technical and organisational measures to protect your personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

Security measures include encrypted systems, secure storage, password protection, restricted staff access and regular software updates.

Although we work hard to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We only retain personal information for as long as necessary to fulfil the purposes for which it was collected.

Typical retention periods include:

• Survey reports and associated records for up to 15 years, in line with professional recommendations and potential legal claims.
• Financial records for the period required under UK tax legislation.
• Website enquiries for as long as reasonably necessary to respond to your enquiry and administer our services.
• Marketing information until consent is withdrawn.

When information is no longer required it will be securely deleted or destroyed.

Your Rights

 Under UK GDPR you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your personal information where applicable
• Restrict processing
• Object to certain processing activities
• Request transfer of your data where appropriate
• Withdraw consent where processing is based upon consent

To exercise any of these rights, please contact us.

We aim to respond to requests within one month.

Cookies

Our website uses cookies to improve user experience and understand how visitors use our website.

Cookies may include:

• Essential cookies
• Website performance cookies
• Analytics cookies
• Functionality cookies

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

Third-Party Websites

Our website may contain links to other websites.

We are not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy policies of any third-party websites you visit.

International Transfers

 Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place to protect your information in accordance with UK GDPR requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, our services or business practices.

Any updates will be published on this page together with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your rights under UK data protection law, please contact us:

Vero Surveyors

Email: info@verosurveyors.co.uk

Telephone: 0117 369 0041

We will respond to privacy-related enquiries as soon as reasonably possible and, where applicable, within the timescales required under UK GDPR.

If you are not satisfied with how we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Information Commissioner’s Office (ICO)

Website: https://ico.org.uk

Telephone: 0303 123 1113

Last Updated: 7 August 2026